Order Processing Time:

• All online orders with a minimum product value in the final cart are eligible for processing.
• Average processing time: 1-5 business days.
• During peak periods such as special occasions or sales, processing times may be slightly longer.
• Please note: Day 1 starts the business day after placing the order.

Delivery Time:

• Once your order is processed, our logistics partner will collect the package from our warehouse.
• Delivery timeframe: 1-7 working days, depending on your location.

Bulk Orders:

• For bulk orders, retailing, or corporate gifting, please contact us at goonaturals@gmail.com.
• Special discounts are offered for bulk and corporate orders.
• Full payment is required before processing bulk orders.
• Lead time for bulk orders: 7 working days.

Freebies and Coupons:

• Freebies or discount coupons may be provided based on your order value, quantity, or specific products.
• Freebies and discount coupons cannot be combined.
• Only one coupon code may be applied to a single order.

Order Processing and Modifications:

• Once an order is placed and confirmed, modifications can be made as long as the order has not yet left our warehouse.
• During sale periods, refunds are not available unless there are discrepancies.
• We reserve the right to refuse or cancel any order at our sole discretion. Reasons for cancellation may include unavailability of stock, inaccuracies in product or pricing information, or misprints.
• To ensure full customer satisfaction, please record an unboxing video when you receive your order to assist in resolving any discrepancies.

International Shipping Policy

At Goo Naturals, we are excited to serve customers worldwide. Our products can be shipped to various countries, ensuring a smooth shopping experience for international customers.

Important Information for International Orders:

• Dispatch Time and Order Status:
  For international orders, the estimated dispatch time is 7 to 14 days. You’ll receive regular updates on your order status via email.

• Standard Shipping Charges:
  Shipping charges for international orders will be applied at checkout.

• Customs Charges and Duties:
  As an importer, you are responsible for any customs charges, VAT fees, or duties imposed by your country’s regulations.

• Refusal of Charged Orders:
  If you refuse delivery due to customs charges, the package will be destroyed by the authorities, and no refund can be issued.

• Unboxing Video for Discrepancies:
  To resolve any issues with your order, we request that you record an unboxing video upon receipt.

• Rare Occurrence of Extra Charges:
  While we strive for accuracy in listing products, in rare cases, extra fees may apply. Products in such instances cannot be returned, exchanged, or canceled due to these fees.

For any questions or further assistance regarding international orders, feel free to contact us at goonaturals@gmail.com or via WhatsApp at +91 6382524041.

We are here to help and ensure a delightful shopping experience!